Workplace Mediation

Find resources to resolve conflicts in the workplace.

Why use mediation in the workplace?

Workplace mediation offers important benefits to employers and employees alike. It provides fast, creative, mutually satisfactory resolutions. When a dispute is mediated shortly after it arises, the chances of optimal resolution are much greater: the parties’ differences have not had a chance to fester, the situation is generally more fluid, and the parties have more resolution options available to them

When is mediation effective in the workplace?

Virtually any difference that arises in the workplace can benefit from mediation if the parties are willing to deal directly with each other and if the company provides the resources for mediation. Over time, a workplace where mediation is the preferred or presumed dispute resolution mechanism is likely to become a workplace where colleagues and coworkers need less assistance in working through differences and begin to become natural collaborators.

Types of Workplace Conflict 

DISPUTES BETWEEN EMPLOYEES

Sometimes interpersonal differences prevent coworkers from functioning effectively together. If the company needs both employees and wants them working together harmoniously, mediation can be very effective. The employees are offered a controlled setting in which to air their differences, guidance in communicating effectively about them, and a chance to make agreements about how they will function together in the future.

DETERIORATING PERFORMANCE

A good employee can stop performing well for many reasons. Often, when the manager attempts to address the problem, the employee responds with fear and defensiveness, resulting in further deterioration. Mediation between them can help each understand the other’s needs, requirements and requests and can yield an agreement about how they will work together in the future. Both are more likely to observe such an agreement because both had a hand in creating it.

CONTACT CRC

FEEDBACK FROM CRC PARTICIPANTS:

“I didn’t expect a win-win outcome but the mediators helped my neighbor and me really talk for the first time.”- Participant
Thank you for facilitating our community meeting. We were worried about ensuring that everyone was comfortable voicing their concerns.- Neighborhood Association President
Wish I had known about mediation earlier it was a valuable session. I have respect for the people that volunteer their time.- Participant
You provided a safe place to talk without fear of reprisals.- Participant